When planning the delivery of a special purchase, your customer is given the confidence and control to select a delivery time and date suitable to them. Our professional crews ensure a delivery experience that upholds your brand - A DHD home delivery is the ‘icing on the cake’ in the consumers purchase experience.

Consumer Charter:

- Contacted by our customer services team, within 24hrs of receipt of goods at regional
  depot.
- Taken through a simple delivery survey, ensuring correct delivery details & vehicle 
  allocation.
- Offered a choice of delivery dates, AM/PM time slots
- Contacted directly by delivery crew approximately 1hr before delivery
- Delivery to room of choice, removal of packaging for recycling
- Basic assembly (with full assembly options)
- Full inspections of goods and completion of delivery process
- Post-delivery customer satisfaction survey 

Customer Care

- Customer Care at each regional depot, all linked to bespoke IT & Order Tracking system at 
  Surrey based HQ.
- Consumer management programme, including:
          - Pre delivery audit
          - Confirmation of suitable date and time
          - Post delivery satisfaction surveys
- Client management and direct reporting
- General enquiries and sales function
- Returns and reverse logistics management
- Supplier receipt bookings

To discover more about what DHD can offer your customer, contact us here

When planning the delivery of a special purchase, your customer is given the confidence and control to select a delivery time and date suitable to them. Our professional crews ensure a delivery experience that upholds your brand - A DHD home delivery is the ‘icing on the cake’ in the consumers purchase experience.

Consumer Charter:

- Contacted by our customer services team, within 24hrs of receipt of goods at regional
  depot.
- Taken through a simple delivery survey, ensuring correct delivery details & vehicle 
  allocation.
- Offered a choice of delivery dates, AM/PM time slots
- Contacted directly by delivery crew approximately 1hr before delivery
- Delivery to room of choice, removal of packaging for recycling
- Basic assembly (with full assembly options)
- Full inspections of goods and completion of delivery process
- Post-delivery customer satisfaction survey 

Customer Care

- Customer Care at each regional depot, all linked to bespoke IT & Order Tracking system at 
  Surrey based HQ.
- Consumer management programme, including:
          - Pre delivery audit
          - Confirmation of suitable date and time
          - Post delivery satisfaction surveys
- Client management and direct reporting
- General enquiries and sales function
- Returns and reverse logistics management
- Supplier receipt bookings

To discover more about what DHD can offer your customer, contact us here